Incidents reported on status page for Uchat https://status.uchat.com.au/ https://d1lppblt9t2x15.cloudfront.net/logos/4b14f1d0294a66c2fcda1ba00bc880ca.png https://status.uchat.com.au/ en https://status.uchat.com.au/incident/812336 Sun, 01 Feb 2026 20:10:27 -0000 https://status.uchat.com.au/incident/812336#991fc64dd948b29e08c73ef21e60fff486cabb6409e9893749d9e3811f3d66bf Maintenance completed https://status.uchat.com.au/incident/812336 Sun, 01 Feb 2026 16:10:27 -0000 https://status.uchat.com.au/incident/812336#817101cfd7fbbd4b13c68c4dfbbf572c1a01e5c5aae18dc2b9eae693c0bd5a8f Dear Valued Users/Customers, This email provides a critical update regarding the emergency security maintenance previously communicated. We have received an urgent notification from our infrastructure provider regarding a critical Linux security vulnerability that poses a direct risk to virtualized environments globally. To protect our systems and your data, we must immediately deploy a mandatory security patch, which requires rebooting all servers. The maintenance has been rescheduled to the following window: Updated Maintenance Window: Date:​ February 1, 2026 Start Time:​ 16:10 UTC End Time:​ 20:10 UTC (4-hour duration) Expected Impact & Important Details: This remains a significant infrastructure event. Our cloud provider will perform server reboots in a staged manner throughout the 4-hour window. Extended Risk Period:​ Service interruptions can occur at any point during the 4-hour maintenance window, not just at the start. Service Interruption:​ Each server reboot will cause an outage of approximately 5-10 minutes. Full Platform Unavailability:​ During these brief restarts, the entire platform will be unreachable. This includes: All chatbots and applications being offline. Load balancers restarting, causing complete external unavailability. API and Webhook endpoints not receiving or processing requests. Database connection failures. Focused Location:​ This maintenance will primarily affect our Sydney infrastructure location. What We Are Doing: Our team will be on standby throughout the entire process to monitor the restart sequence and verify service health immediately upon completion. We are also working with our provider to minimize impact where possible. Action Required: We strongly advise you to notify your end-users and avoid scheduling any critical operations or transactions for February 1, 2026, between 16:10 and 20:10 UTC. We sincerely apologize for the disruptive nature of this emergency maintenance. Securing our shared infrastructure against this immediate threat is a necessity we cannot delay. We appreciate your understanding and patience. If you experience issues beyond the stated maintenance window, please contact our support team. Sincerely, The UChat Team https://status.uchat.com.au/ Tue, 18 Nov 2025 11:46:07 +0000 https://status.uchat.com.au/#693adf6b7115c99e7c53b369fc9a9140d464e56e11a1cd61cc8d2b4697b2fcce UChat API recovered https://status.uchat.com.au/ Tue, 18 Nov 2025 11:41:29 +0000 https://status.uchat.com.au/#693adf6b7115c99e7c53b369fc9a9140d464e56e11a1cd61cc8d2b4697b2fcce UChat API went down https://status.uchat.com.au/ Tue, 11 Nov 2025 14:52:27 +0000 https://status.uchat.com.au/#5bd5d1f818546088030470e7d517a41318e89fcd56f189df03f697a5384e22f8 UChat API recovered https://status.uchat.com.au/ Tue, 11 Nov 2025 14:51:14 +0000 https://status.uchat.com.au/#5bd5d1f818546088030470e7d517a41318e89fcd56f189df03f697a5384e22f8 UChat API went down https://status.uchat.com.au/incident/734735 Tue, 30 Sep 2025 23:00:00 -0000 https://status.uchat.com.au/incident/734735#ce6942bf60b19919aa1238003bef220f80bee31d9e5bbc48e81c9c4a0d0a818d Maintenance completed https://status.uchat.com.au/incident/734735 Tue, 30 Sep 2025 15:00:00 -0000 https://status.uchat.com.au/incident/734735#2061a3cc2436aad7a9eb080dabd890473817ea4da7f9768b28467241ef06762d Dear Valued Users/Customers, We have received an urgent notification from our infrastructure provider, regarding a critical Linux security vulnerability that poses a direct risk to virtualized environments globally. To protect our systems and your data, they must immediately deploy a mandatory security patch. This process requires rebooting all of our servers. Please read the following details carefully, as this will cause service interruptions. ​Maintenance Windows:​​ ​Window 1:​​ September 29, 2025, from 15:00 UTC to 23:00 UTC Window 2:​​ September 30, 2025, from 15:00 UTC to 23:00 UTC ​Expected Impact & Important Details:​​ This is a significant event for our infrastructure. Due to the large number of servers, Our cloud service provider will perform reboots in a random order across the entire 8-hour window on each day. • Extended Risk Period:​​ Service interruptions are ​not​ confined to the start of the window. They can and will occur randomly at any point during the two 8-hour periods listed above. • ​Service Interruption:​​ Each server reboot will cause an outage of approximately ​5-10 minutes. • Full Platform Unavailability:​​ During these brief restarts, the entire platform will be unreachable. This includes: All chatbots and applications being offline. Load balancers restarting, causing complete external unavailability. API and Webhook endpoints not receiving or processing requests. Database connection failures. ​Potential for Data Sync Issues:​​ While unlikely, there is a inherent risk of database synchronization issues following a large-scale restart. Our team will be monitoring closely, but we want to make you aware of this potentiality. ​What We Are Doing:​​ We are actively communicating with cloud service provider to understand if any mitigation strategies are possible. However, applying this patch is mandatory for security. Our team will be on standby throughout the entire process to monitor the restart sequence and verify service health once completed. ​Action Required for Your Users:​​ We strongly advise you to ​notify your users​ and avoid performing any critical operations or transactions during these two days, specifically between 15:00 - 23:00 UTC. We deeply apologize for the disruptive nature of this emergency maintenance. Securing our infrastructure against this immediate threat is a necessity that we cannot delay. We appreciate your understanding and patience. If you experience issues beyond the maintenance windows, please contact our support team. Sincerely, UChat Team https://status.uchat.com.au/incident/734006 Mon, 29 Sep 2025 23:00:00 -0000 https://status.uchat.com.au/incident/734006#bdc96b7a6f015597e9c20b6dacc376f782a133a49dfc91656960ee1dd79ce4b5 Maintenance completed https://status.uchat.com.au/incident/734006 Mon, 29 Sep 2025 15:00:00 -0000 https://status.uchat.com.au/incident/734006#05a3bee7d94a6df4edfa5f807fd13cae96c58f1a0dac0534243da8004de272a0 Dear Valued Users/Customers, We have received an urgent notification from our infrastructure provider, regarding a critical Linux security vulnerability that poses a direct risk to virtualized environments globally. To protect our systems and your data, they must immediately deploy a mandatory security patch. This process requires rebooting all of our servers. Please read the following details carefully, as this will cause service interruptions. ​Maintenance Windows:​​ ​Window 1:​​ September 29, 2025, from 15:00 UTC to 23:00 UTC Window 2:​​ September 30, 2025, from 15:00 UTC to 23:00 UTC ​Expected Impact & Important Details:​​ This is a significant event for our infrastructure. Due to the large number of servers, Our cloud service provider will perform reboots in a random order across the entire 8-hour window on each day. • Extended Risk Period:​​ Service interruptions are ​not​ confined to the start of the window. They can and will occur randomly at any point during the two 8-hour periods listed above. • ​Service Interruption:​​ Each server reboot will cause an outage of approximately ​5-10 minutes. • Full Platform Unavailability:​​ During these brief restarts, the entire platform will be unreachable. This includes: All chatbots and applications being offline. Load balancers restarting, causing complete external unavailability. API and Webhook endpoints not receiving or processing requests. Database connection failures. ​Potential for Data Sync Issues:​​ While unlikely, there is a inherent risk of database synchronization issues following a large-scale restart. Our team will be monitoring closely, but we want to make you aware of this potentiality. ​What We Are Doing:​​ We are actively communicating with cloud service provider to understand if any mitigation strategies are possible. However, applying this patch is mandatory for security. Our team will be on standby throughout the entire process to monitor the restart sequence and verify service health once completed. ​Action Required for Your Users:​​ We strongly advise you to ​notify your users​ and avoid performing any critical operations or transactions during these two days, specifically between 15:00 - 23:00 UTC. We deeply apologize for the disruptive nature of this emergency maintenance. Securing our infrastructure against this immediate threat is a necessity that we cannot delay. We appreciate your understanding and patience. If you experience issues beyond the maintenance windows, please contact our support team. Sincerely, UChat Team