Incidents reported on status page for Uchat https://status.uchat.com.au/ https://d1lppblt9t2x15.cloudfront.net/logos/4b14f1d0294a66c2fcda1ba00bc880ca.png https://status.uchat.com.au/ en https://status.uchat.com.au/ Wed, 18 Mar 2026 23:09:52 +0000 https://status.uchat.com.au/#79d1c6b721de001e76f1fb22300ecacb90ebc479a51648aae4f6e6cd0641eef2 Object Storage recovered https://status.uchat.com.au/ Wed, 18 Mar 2026 23:07:52 +0000 https://status.uchat.com.au/#79d1c6b721de001e76f1fb22300ecacb90ebc479a51648aae4f6e6cd0641eef2 Object Storage went down https://status.uchat.com.au/incident/846040 Tue, 17 Mar 2026 17:00:13 -0000 https://status.uchat.com.au/incident/846040#ed02ba04ceac49cceb16b0cd121c3bb7bf71bd77db848ba0d77a15b9851b263f Maintenance completed https://status.uchat.com.au/incident/846040 Tue, 17 Mar 2026 17:00:13 -0000 https://status.uchat.com.au/incident/846040#ed02ba04ceac49cceb16b0cd121c3bb7bf71bd77db848ba0d77a15b9851b263f Maintenance completed https://status.uchat.com.au/incident/846040 Mon, 16 Mar 2026 13:00:13 -0000 https://status.uchat.com.au/incident/846040#175d9f31231358ebf90230e2711c4d13103138fc20d285149e4c9f3a61164180 We are performing system changes in the Sydney location during the following scheduled maintenance window. Start Time: 2026-03-16 13:00:00 UTC End Time: 2026-03-16 17:00:00 UTC We schedule higher impact maintenance events during off-peak times to reduce impact to customer infrastructure. Our engineers make every effort to minimize system impact, however, network reachability to Sydney instances may be affected for some, or all, of the scheduled maintenance window as we perform this work. While it's important to be aware of start and end times of the maintenance window, due to our redundant network architecture, our engineers expect that you may see little to no impact at all while the work is performed. end an email broadcast, do check the email title and everything. https://status.uchat.com.au/incident/846040 Mon, 16 Mar 2026 13:00:13 -0000 https://status.uchat.com.au/incident/846040#175d9f31231358ebf90230e2711c4d13103138fc20d285149e4c9f3a61164180 We are performing system changes in the Sydney location during the following scheduled maintenance window. Start Time: 2026-03-16 13:00:00 UTC End Time: 2026-03-16 17:00:00 UTC We schedule higher impact maintenance events during off-peak times to reduce impact to customer infrastructure. Our engineers make every effort to minimize system impact, however, network reachability to Sydney instances may be affected for some, or all, of the scheduled maintenance window as we perform this work. While it's important to be aware of start and end times of the maintenance window, due to our redundant network architecture, our engineers expect that you may see little to no impact at all while the work is performed. end an email broadcast, do check the email title and everything. https://status.uchat.com.au/ Tue, 03 Mar 2026 08:59:13 +0000 https://status.uchat.com.au/#fd06210c37ebe44a1d37503f2c60cd6bd13403ca22161f5176625693ff540fbd UChat API recovered https://status.uchat.com.au/ Tue, 03 Mar 2026 08:59:05 +0000 https://status.uchat.com.au/#fd06210c37ebe44a1d37503f2c60cd6bd13403ca22161f5176625693ff540fbd UChat API went down https://status.uchat.com.au/ Tue, 03 Mar 2026 06:26:18 +0000 https://status.uchat.com.au/#7a6a24335546cb8297f49a50f72717e2226b9a4350e719d195d6a8539e2320bc UChat API recovered https://status.uchat.com.au/ Tue, 03 Mar 2026 06:25:34 +0000 https://status.uchat.com.au/#7a6a24335546cb8297f49a50f72717e2226b9a4350e719d195d6a8539e2320bc UChat API went down https://status.uchat.com.au/ Wed, 25 Feb 2026 03:49:41 +0000 https://status.uchat.com.au/#923a37c53e667a551c5d296d8311301f7a9855b9b7128a5d9bc55e4cae8652ff UChat API recovered https://status.uchat.com.au/ Wed, 25 Feb 2026 03:49:11 +0000 https://status.uchat.com.au/#923a37c53e667a551c5d296d8311301f7a9855b9b7128a5d9bc55e4cae8652ff UChat API went down https://status.uchat.com.au/ Fri, 20 Feb 2026 07:30:47 +0000 https://status.uchat.com.au/#c1fe5d718c99c47e74ed22b39fa82762c9786c20ab57cb3bdafc6e5013453035 UChat API recovered https://status.uchat.com.au/ Fri, 20 Feb 2026 07:27:10 +0000 https://status.uchat.com.au/#c1fe5d718c99c47e74ed22b39fa82762c9786c20ab57cb3bdafc6e5013453035 UChat API went down https://status.uchat.com.au/incident/821519 Mon, 09 Feb 2026 20:00:31 -0000 https://status.uchat.com.au/incident/821519#676ddbd35e43b1a47f64c2207d2f77f95070039cf9a9258cc937b39d64a2c6aa Maintenance completed https://status.uchat.com.au/ Mon, 09 Feb 2026 17:23:44 +0000 https://status.uchat.com.au/#65a83c26913df6ccfd7054fb018f68486ec1b71c2f2289991901d3f70a65cd5a UChat API recovered https://status.uchat.com.au/ Mon, 09 Feb 2026 17:11:27 +0000 https://status.uchat.com.au/#65a83c26913df6ccfd7054fb018f68486ec1b71c2f2289991901d3f70a65cd5a UChat API went down https://status.uchat.com.au/incident/821519 Mon, 09 Feb 2026 16:00:31 -0000 https://status.uchat.com.au/incident/821519#25bd48e8caf53ce1d719d09e3db6ac5dfa8b94eef170dfe72cd2be1b694d1149 We schedule higher impact maintenance events during off-peak times to reduce impact to customer infrastructure. Our engineers make every effort to minimize system impact, however, network reachability to Sydney instances may be affected for some, or all, of the scheduled maintenance window as we perform this work. While it's important to be aware of start and end times of the maintenance window, due to our redundant network architecture, our engineers expect that you may see little to no impact at all while the work is performed. https://status.uchat.com.au/ Sat, 07 Feb 2026 08:27:17 +0000 https://status.uchat.com.au/#b73e921bf162f01cd9bc6b51068f5d99a2c8df1f3618d4c36d89c9fbf4b4468d UChat API recovered https://status.uchat.com.au/ Sat, 07 Feb 2026 08:26:36 +0000 https://status.uchat.com.au/#b73e921bf162f01cd9bc6b51068f5d99a2c8df1f3618d4c36d89c9fbf4b4468d UChat API went down https://status.uchat.com.au/ Wed, 04 Feb 2026 10:25:16 +0000 https://status.uchat.com.au/#a01284a14c7066851e258d13bb2789b0d8bc7dfea778cc71b0b9bae5a5f74fbf UChat API recovered https://status.uchat.com.au/ Wed, 04 Feb 2026 10:25:00 +0000 https://status.uchat.com.au/#a01284a14c7066851e258d13bb2789b0d8bc7dfea778cc71b0b9bae5a5f74fbf UChat API went down https://status.uchat.com.au/incident/812336 Sun, 01 Feb 2026 20:10:27 -0000 https://status.uchat.com.au/incident/812336#991fc64dd948b29e08c73ef21e60fff486cabb6409e9893749d9e3811f3d66bf Maintenance completed https://status.uchat.com.au/incident/812336 Sun, 01 Feb 2026 16:10:27 -0000 https://status.uchat.com.au/incident/812336#817101cfd7fbbd4b13c68c4dfbbf572c1a01e5c5aae18dc2b9eae693c0bd5a8f Dear Valued Users/Customers, This email provides a critical update regarding the emergency security maintenance previously communicated. We have received an urgent notification from our infrastructure provider regarding a critical Linux security vulnerability that poses a direct risk to virtualized environments globally. To protect our systems and your data, we must immediately deploy a mandatory security patch, which requires rebooting all servers. The maintenance has been rescheduled to the following window: Updated Maintenance Window: Date:​ February 1, 2026 Start Time:​ 16:10 UTC End Time:​ 20:10 UTC (4-hour duration) Expected Impact & Important Details: This remains a significant infrastructure event. Our cloud provider will perform server reboots in a staged manner throughout the 4-hour window. Extended Risk Period:​ Service interruptions can occur at any point during the 4-hour maintenance window, not just at the start. Service Interruption:​ Each server reboot will cause an outage of approximately 5-10 minutes. Full Platform Unavailability:​ During these brief restarts, the entire platform will be unreachable. This includes: All chatbots and applications being offline. Load balancers restarting, causing complete external unavailability. API and Webhook endpoints not receiving or processing requests. Database connection failures. Focused Location:​ This maintenance will primarily affect our Sydney infrastructure location. What We Are Doing: Our team will be on standby throughout the entire process to monitor the restart sequence and verify service health immediately upon completion. We are also working with our provider to minimize impact where possible. Action Required: We strongly advise you to notify your end-users and avoid scheduling any critical operations or transactions for February 1, 2026, between 16:10 and 20:10 UTC. We sincerely apologize for the disruptive nature of this emergency maintenance. Securing our shared infrastructure against this immediate threat is a necessity we cannot delay. We appreciate your understanding and patience. If you experience issues beyond the stated maintenance window, please contact our support team. Sincerely, The UChat Team https://status.uchat.com.au/incident/734735 Tue, 30 Sep 2025 23:00:00 -0000 https://status.uchat.com.au/incident/734735#ce6942bf60b19919aa1238003bef220f80bee31d9e5bbc48e81c9c4a0d0a818d Maintenance completed https://status.uchat.com.au/incident/734735 Tue, 30 Sep 2025 15:00:00 -0000 https://status.uchat.com.au/incident/734735#2061a3cc2436aad7a9eb080dabd890473817ea4da7f9768b28467241ef06762d Dear Valued Users/Customers, We have received an urgent notification from our infrastructure provider, regarding a critical Linux security vulnerability that poses a direct risk to virtualized environments globally. To protect our systems and your data, they must immediately deploy a mandatory security patch. This process requires rebooting all of our servers. Please read the following details carefully, as this will cause service interruptions. ​Maintenance Windows:​​ ​Window 1:​​ September 29, 2025, from 15:00 UTC to 23:00 UTC Window 2:​​ September 30, 2025, from 15:00 UTC to 23:00 UTC ​Expected Impact & Important Details:​​ This is a significant event for our infrastructure. Due to the large number of servers, Our cloud service provider will perform reboots in a random order across the entire 8-hour window on each day. • Extended Risk Period:​​ Service interruptions are ​not​ confined to the start of the window. They can and will occur randomly at any point during the two 8-hour periods listed above. • ​Service Interruption:​​ Each server reboot will cause an outage of approximately ​5-10 minutes. • Full Platform Unavailability:​​ During these brief restarts, the entire platform will be unreachable. This includes: All chatbots and applications being offline. Load balancers restarting, causing complete external unavailability. API and Webhook endpoints not receiving or processing requests. Database connection failures. ​Potential for Data Sync Issues:​​ While unlikely, there is a inherent risk of database synchronization issues following a large-scale restart. Our team will be monitoring closely, but we want to make you aware of this potentiality. ​What We Are Doing:​​ We are actively communicating with cloud service provider to understand if any mitigation strategies are possible. However, applying this patch is mandatory for security. Our team will be on standby throughout the entire process to monitor the restart sequence and verify service health once completed. ​Action Required for Your Users:​​ We strongly advise you to ​notify your users​ and avoid performing any critical operations or transactions during these two days, specifically between 15:00 - 23:00 UTC. We deeply apologize for the disruptive nature of this emergency maintenance. Securing our infrastructure against this immediate threat is a necessity that we cannot delay. We appreciate your understanding and patience. If you experience issues beyond the maintenance windows, please contact our support team. Sincerely, UChat Team https://status.uchat.com.au/incident/734006 Mon, 29 Sep 2025 23:00:00 -0000 https://status.uchat.com.au/incident/734006#bdc96b7a6f015597e9c20b6dacc376f782a133a49dfc91656960ee1dd79ce4b5 Maintenance completed https://status.uchat.com.au/incident/734006 Mon, 29 Sep 2025 15:00:00 -0000 https://status.uchat.com.au/incident/734006#05a3bee7d94a6df4edfa5f807fd13cae96c58f1a0dac0534243da8004de272a0 Dear Valued Users/Customers, We have received an urgent notification from our infrastructure provider, regarding a critical Linux security vulnerability that poses a direct risk to virtualized environments globally. To protect our systems and your data, they must immediately deploy a mandatory security patch. This process requires rebooting all of our servers. Please read the following details carefully, as this will cause service interruptions. ​Maintenance Windows:​​ ​Window 1:​​ September 29, 2025, from 15:00 UTC to 23:00 UTC Window 2:​​ September 30, 2025, from 15:00 UTC to 23:00 UTC ​Expected Impact & Important Details:​​ This is a significant event for our infrastructure. Due to the large number of servers, Our cloud service provider will perform reboots in a random order across the entire 8-hour window on each day. • Extended Risk Period:​​ Service interruptions are ​not​ confined to the start of the window. They can and will occur randomly at any point during the two 8-hour periods listed above. • ​Service Interruption:​​ Each server reboot will cause an outage of approximately ​5-10 minutes. • Full Platform Unavailability:​​ During these brief restarts, the entire platform will be unreachable. This includes: All chatbots and applications being offline. Load balancers restarting, causing complete external unavailability. API and Webhook endpoints not receiving or processing requests. Database connection failures. ​Potential for Data Sync Issues:​​ While unlikely, there is a inherent risk of database synchronization issues following a large-scale restart. Our team will be monitoring closely, but we want to make you aware of this potentiality. ​What We Are Doing:​​ We are actively communicating with cloud service provider to understand if any mitigation strategies are possible. However, applying this patch is mandatory for security. Our team will be on standby throughout the entire process to monitor the restart sequence and verify service health once completed. ​Action Required for Your Users:​​ We strongly advise you to ​notify your users​ and avoid performing any critical operations or transactions during these two days, specifically between 15:00 - 23:00 UTC. We deeply apologize for the disruptive nature of this emergency maintenance. Securing our infrastructure against this immediate threat is a necessity that we cannot delay. We appreciate your understanding and patience. If you experience issues beyond the maintenance windows, please contact our support team. Sincerely, UChat Team